Returns and Exchanges

Corset Shop Intimates appreciates your business and values your satisfaction. If for any reason, you are not satisfied with your internet purchase, simply return your original order within 30 days. You will be refunded back to your initial form of payment less shipping charges. Our 30-day return policy begins the day your order is shipped. Orders returned after that date will be charged a restocking fee. Corset Shop Intimates reserves the right to not accept late returns. Please read the following for our return/ exchange policy and instructions.

Returning Undergarments
  • Undergarments are “intimate apparel” and given the nature of intimate apparel, we reserve the right to refuse an item that does not meet hygiene and health regulations. We can only accept items that have not been worn, are unaltered, unwashed and are odor-free, in its original packaging with tags attached. For our customers’ health and peace of mind, we inspect garments to insure our customers receive only brand-new, pristine products.
  • When trying on your garment, we urge you to not wear deodorant or perfume as stains and orders can occur. Try girdles on with clean underwear and leave the adhesive liner in place.
  • For exchanges of the same item, there is no charge to ship the replacement to you. If you purchase additional items, additional shipping charges may apply.
  • Discount codes or promotional sale codes are not valid on “sale” items.

Important to know when making a return:

  • Fill out the Corset Shop Intimates return form enclosed with your order indicating return or exchange requests. We will do our best to fulfill your order on exchanges, but our stock changes daily.
  • When returning padded bra’s, be sure to use a protective box to prevent damage and ensure full credit.
  • All sales are final on the following items: Jewelry, scarves, gift certificates, panties, thongs, packaged items, adhesive products, creams, and all sale/clearance items.
  • Please allow 14 days from receipt of your item for us to process your return.
  • Shipping and handling fees are not refundable. Customer pays the full cost of return shipping unless there was a shipping error or a gross misrepresentation of the product. Corset Shop Intimates reserves the right to make that determination.
  • A restocking fee of $10 or 20%, whichever is the greater, will be deducted from your return if the garment(s) are not returned with the 30 days from our date of shipping.

International Return Policy

  • Corset Shop Intimates uses Borderfree, a trusted 3rd party company, to handle international orders. Items returned will be processed as a refund due to policies by Borderfree. A new order will be created for any items you’d like to receive. Please contact us at returns@corsetshopintimates.com to initiate an international return. A Return Merchandise Authorization will be issued through Borderfree and will include mailing instructions, shipping costs and drop-off locations for your area.

Processing times for Refunds & Credits

  • Please allow 14 days for us to process your return. Shipping and handling fees are not refundable. Your returned items will be inspected for unworn condition or damage as described above in Returning Undergarments.

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